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Frequently Asked Questions (FAQs)

Are your products really natural?

Yes! All Norm products are safe and at least 98% natural. We use the best natural & nature derived ingredients we can find. This includes essential oils, herbs, flowers, clays, butters, seed oils and natural oils.

Are your products SLS, SLES and Parabens free?

Yes absolutely! All Norm products are safe and 100% free from SLS, SLES and Parabens. Not only that, we also stay from other harmful and doubtful ingredients.

Are your products suitable for sensitive skin?

All our products go through a rigorous testing on different types of skin. We launch a product only if it is safe for use. We do believe that all our products are suitable for sensitive skin. However, it is always recommended to patch test any new skincare product on your forearm before regular use. This is even more relevant for the people with sensitive skin.

Where do you source your materials from?

The majority of our ingredients are sourced from within India. 

Are your products made in India?

Yes! All our products are truly made in India.


Why is there variation in the product from my different purchase?

Please note that the products you are buying are handmade and 100% natural so some variation from batch to batch is normal (slight changes in colour for example). However, there are no changes in the ingredients and this does not have an effect on the product’s quality and are safe to use for the duration of their shelf-life.

Can I apply facial oils like night serum during day time?

We recommend using the night serum before going to bed in the night. Due to the content of essential oils in the serum we recommend it's use during the night time only so that the oil can hydrate and repair your skin while you sleep. Essential oils tend to react under direct sunlight therefore it is always advisable to use them during night.

Can I use more than one discount code at checkout?

At this time, we can only allow one discount code per order.